Find quick answers about the web dashboard, companion app, sprints, health connections, subscriptions, and syncing. If the answer is not here, email support@byday.app.
Getting started
How do I start my first sprint?
Open the web dashboard or companion app, choose Sprints, and browse by goal. Each sprint shows its duration, difficulty, daily workload, target metrics, and plan details before you start. Pick one and follow the confirmation steps.
What are tasks?
Tasks are the actions that make up each sprint day. Depending on the plan, they may include movement, mindfulness, nutrition, sleep routines, or another specific activity. Open a task to see its instructions, duration, and supporting information.
How long does a sprint last?
Sprints run for 7 to 21 days. The exact duration appears before you start. You can switch at any time, but starting a new sprint ends the current one and saves the work you completed.
What happens if I miss a day?
The sprint continues. Missed tasks remain visible in your history and are reflected in the recap. Your progress does not reset.
Health connections
How do I connect a health source?
- Open By Day and go to Settings.
- Choose Health.
- Select Apple Health, Health Connect, or Oura.
- Review the requested categories and approve the ones you want to connect.
What health data does By Day access?
Depending on your device and connected source, By Day can use sleep, heart rate, HRV, activity, workouts, and related metrics. It only receives categories you approve. You can change device permissions or disconnect a source at any time.
Is my health data private?
Your account starts private. By Day does not sell health data or use it for advertising. Access is limited to the categories you approve and the features you use. Read the Privacy Policy for details.
Offline use and syncing
Can I complete sprint tasks offline?
Yes. Once a sprint starts, it is saved on your device. You can open the plan and complete tasks without a connection. Those changes queue on your phone and sync when you reconnect.
Why does a completion say it is waiting to sync?
The app has saved the change locally but has not reached the server yet. Keep By Day installed and reconnect to the internet. The queued action should sync automatically.
Account and subscription
How do I manage my subscription?
Manage the subscription through the provider you used to buy it. Apple purchases are managed in your Apple ID subscriptions; Google Play purchases are managed in Google Play under Payments and subscriptions. If you originally subscribed on the By Day website, use the billing link in your account settings.
How do I restore purchases?
Sign in to the same By Day account and the same Apple or Google store account used for purchase. Open Settings, choose your plan or access section, then use Restore Purchases or Refresh Access.
Can I use By Day on multiple devices?
Yes. Sign in with the same By Day account on each supported device. Server-backed sprint progress and account access sync after each device reconnects.
How do I delete my account?
To permanently delete your account and data:
- Open By Day and go to Settings.
- Choose Delete account.
- Review the warning and confirm.
Account deletion is permanent and cannot be undone.
Troubleshooting
The app is closing or not responding
- Close By Day completely and reopen it.
- Restart your phone.
- Install the latest By Day update from your app store.
- Install any available operating-system update.
If it keeps happening, contact support and tell us which screen you were using.
My progress isn't syncing
- Confirm that your phone has an internet connection.
- Open Settings, then Storage and sync, to check for queued changes.
- Leave the app open briefly so pending actions can finish.
- Install the latest app update.
Do not sign out while actions are still queued. If they remain stuck after reconnecting, contact support before clearing local storage.
Push notifications aren't working
- Open By Day Settings and turn on Notifications.
- Approve the system permission if your phone asks.
- Check that Focus or Do Not Disturb is not silencing By Day.
- Confirm that notifications remain allowed in system settings.
By Day does not request notification permission during sign-up.
Feedback and feature requests
Browse the public roadmap to submit an idea or vote on an existing request. For product feedback, email feedback@byday.app.
Contact support
Include the email address on your account and a short description of what happened.
Email support
Report a bug
Send bug reports to bugs@byday.app. Include:
- What you expected to happen and what happened instead
- The steps that reproduce the issue
- Your phone model, operating system, and By Day version
- A screenshot or screen recording, if it does not include sensitive information